Returns Policy

RETURNS POLICY

We are happy to offer you a refund if you change your mind within 14 days of purchase.  Please advise of your intention to return the item within 14 days of placing your order, and return the items in perfect resalable condition within a further 14 days, including the original Presentation/Gift Boxes where applicable. Your refund will be for the value of goods and any delivery charges at the Standard price and will be made within 14 days of our receipt of the returned goods. If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to a percentage of the original selling price from the refund amount.

When returning an unwanted item, it is your responsibility to cover the costs of returning items to us. To ensure that we receive it undamaged, we, therefore, recommend that you use a fully tracked and insured courier service and that you wrap return items securely, using the original delivery packaging.

If incorrect, damaged or faulty goods have been delivered to you we will arrange for a courier to collect them from you at a convenient time at our cost and issue you with a replacement or refund.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • The original account no longer exists
  • The original account details have expired
  • The recipient requires a credit

In order for us to process your return or refund effectively please contact us by any of the methods below:

Phone: 01926 330886 (Mon to Fri – 09.30 to 17.30)
Email: admin@mcintoshandpaul.co.uk